support
Something not working?
Write to hello@sameskyapp.com and a person will read it. Your iOS version and what you were doing gets it sorted faster.
How do I add the other person?
Open the Sky tab and tap the two-people icon at the top right. The pairing card there gives you a link to send and a six character code to read down the phone. On their device, the same card takes that code. Codes last 24 hours and stop working once used. Pairing means you both agree to the Terms of Use.
Why can I not see their photos?
Photos go out as soon as the other phone has opened the app and synced. Anything you take before that is kept on your device and sent automatically, so nothing is lost. There is nothing to buy and nothing to switch on.
It says they are asleep and they are not.
Waking hours are set by each of you, not guessed. Open the Us tab, edit that person, and adjust. The sky, the call window and every notification follow from those hours.
Will it wake them in the night?
No. Nothing is delivered while the person receiving it is inside their own sleeping hours. Every notification type is also off until you switch it on.
Do I need an account?
No, and there is no account to make. Set up two cities and the sky, the clocks and the call window work immediately, even with no network. Pairing does need a connection, but no account of ours: it uses the iCloud account already signed in on your phone.
A widget shows the wrong time, or nothing.
Open the app once. Widgets read a snapshot the app writes, and a fresh install has not written one yet. If it persists, remove the widget and add it again.
Reporting something someone sent you
Same Sky has no feed, no search and no strangers. The only person who can send you anything is the one person you gave a code to.
Every photo or drawing they send has a ••• menu, on the Days tab and full screen, with Report this. It comes off your phone straight away and an email to hello@sameskyapp.com opens for you to send. A person reads every report and responds within 24 hours. Report a problem, in Settings, reaches the same address for anything else.
Blocking someone
The same menu has Block, and so does Settings, under “the two of you”. Blocking takes away their access to what you share, removes what they sent from your phone, stops anything new from them arriving, and refuses any invite from them. You can unblock them in Settings. If you want everything you have already shared taken back as well, Delete everything in Settings removes the shared copy from iCloud, not just this phone’s.
The rules for what may be sent are in the Terms of Use.